Backup Terms and Conditions
Whilst PCI Ltd makes every endeavour to ensure the security and integrity of data stored on our servers by providing high quality storage media and secure conditions for our servers, this service is provided without guarantee.
PCI Ltd is not liable for loss or corruption of data stored on our Servers and continued use of our Servers is at our customers' own risk. However, our Server is in a locked server room within a card entry system environment in a 24 hour surveillance zone.
Backups can be retrieved via FTP on request, or, for larger restore operations data can be supplied on DVD sent by insured special delivery (2 FREE DVD restores per year, additional charges will apply).
Files that are excluded from the backup are, amongst others: MPG, MP3, MP4, AVI, DIVX, XVID, EXE, COM, DLL, WMA, WMV, RAM - These are typically movie files, music files, and programs. Please make sure you keep all your program discs in the event of having to reinstall them. Should you require backup space for these file types, please contact us to discuss costs.
Please note: Successful backups are dependant on the reliability and continued operation of Internal Networks and the Internet Connection at both the customer's office, and those of PCI LTD. As these connections cannot be guaranteed - in particular, the Internet Connections - it is important that customers check their backup report (found in their FTP backup retrieval folder, or using the provided program) regularly - preferably each day.
These terms and conditions are subject to change without prior notice and should be checked regularly using the link in the backup report.
